How can we help?

Yes. Creating an account, posting ads, browsing and messaging are all free for individuals. If we add optional paid features for businesses later, they'll be clearly labelled with simple pricing.

No. Anyone can browse and search ads. You need a free account to post ads, message sellers, save ads or see a seller's phone number.

Personal accounts are for individuals selling their own things. Business accounts are for companies and sole traders: your ads are labelled as a business seller and you get a business profile with your logo, website and description. Buyers have extra legal rights when buying from a business, so it's important to choose the right one.

Ads run for 14 days. We'll email you a day or two before one expires, and you can renew it for another 14 days from My ads, for free and as often as you like. Expired ads stay in My ads, so you can bring them back with one tap. When something sells, please mark it as sold so buyers aren't left chasing it.

Up to 8 photos per ad. The first photo is the cover photo, and you can drag to reorder them. Photos are resized automatically so they upload quickly.

Anything illegal in the UK, plus weapons, drugs, prescription medicines, counterfeit or stolen goods, tobacco and alcohol, adult content, recalled products and live animals. See our Terms of Use for the full posting rules.

Our team removes ads that break the posting rules or that buyers report as scams. If you think we got it wrong, contact us and we'll take another look.

Use the message box on the ad. If the seller has chosen to share their phone number, signed-in members can also tap Show phone number.

You pay the seller directly, ideally in person when you collect the item. Never pay by bank transfer, gift card or crypto to someone you haven't met.

Use the Report button on the ad or the seller's profile. If you've lost money, contact your bank immediately and report it to Report Fraud on 0300 123 2040 (or Police Scotland on 101).

It means our team has checked the business is real, for example against Companies House or its website. It isn't a guarantee of every item, so still follow our safety tips.

Check your spam or junk folder. Emails come from our sokoswift.co.uk address. If it still hasn't arrived after 10 minutes, try signing up again or contact us.

Go to Settings in your account and use Change password. If you can't sign in, use Forgot password on the sign-in page.

Go to Settings and scroll to Delete account. This permanently deletes your account, ads and messages.